Webshop gesloten. Wij zijn snel weer terug!
Webshop closed. We will be back soon!
Volg ons op Facebook voor het laatste nieuws over de openingsdatum.
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  • Customer Service

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    Frequently asked questions

    1.1 What is the delivery time?

    The expected delivery time of a package, shipped within the Netherlands, is 1 to 3 business days

    Unfortunately we can't give you an estimate on international shipments due to the many differences between countries.

    1.2 What are the shipping costs for my order?

    Orders with a total amount above €18,- pay €2,- shipping costs (within The Netherlands)

    Orders of €18,- or below pay €6,95 shipping costs (within The Netherlands)

    Do you want to ship your package abroad? Please select Europe or Worldwide shipment upon checkout.

    1.3 Can I come and pick up my order?

    Unfortunately it is not possible to pick up your order

    1.4 Can I have my order gift wrapped?

    Unfortunately it is not possible to have your order gift wrapped

    1.5 Can I ship my package to a different address than my own address?

    Upon ordering you can decide on which address your package will be delivered

    1.6 Can I order on account?

    Unfortunately it is not possible to order on account. Do you own or work for a business and would you like to order our products, please contact us by using the e-mail webshop@vandelftbiscuits.nl.

    1.7 Is there a minimal order quantity?

    There are no minimal order quantities.

    2.1 What are the possible payment methods?

    Paying your order is possible by using Ideal, Mastercard, VISA, PayPal, Sofort Banking and Mister Coin.

    3.1 Can I contact the stores by phone?

    Our stores are exclusively contacted by e-mail. Do you have a question that is not in the FAQ? Please reach out to us on webshop@vandelftbiscuits.nl

    3.2 What are your stores opening hours? And in which cities can I find a Pepernotenfabriek store?

    For an up-to-date overview of our stores, please refer to our locations page. There you will find all information about addresses and opening hours per store.

    Please find the locations page here.

    4.1 Do you sell gluten- and/or lactose free peppernuts?

    We sell gluten- and lactose free peppernuts. If you have a question about the ingredients of a specific product, please contact us via webshop@vandelftbiscuits.nl or via our Facebook page. Of course you can also contact one of our employees in one of our stores with your questions.

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